Staging rooms
Cold and ambient lines stay physically separated until final QA. Photos upload to your thread so you can see the last mile before the bag seals.
Food flow
From intake notes to your kitchen counter
Flow is the visible chain: who staged what, how it was cooled, and when the label printed. Dispatch, pack, and QA share one timeline so you are not reconciling three different stories when a question comes up.
- Intake
- Prep
- Pack
- QA
- Route
Between your click and the door
What the hub actually does
Timings below describe internal averages for Pittsburgh—they are not promises for every route, storm, or special event downtown.
Label sync
QR codes on sleeves deep-link to reheating steps. If a recipe changes mid-season, the target updates before bags leave the building.
Recovery paths
When a truck runs tight, consolidated drops trigger a single message with the new sequence—no duplicate pings per item.
Chain of custody
Three checkpoints you can rely on
01
Lot match
Vendors upload lot codes; we match them to your rhythm blocks before slicing or mixing begins. If a lot fails QA, you see the delay before dispatch.
02
Temperature fit
Gel packs and wool liners are sized to the distance from hub to stop—not generic box sizes—so holding temps stay within labeled ranges on most trips.
03
Proof of handoff
Drivers scan at the door; you get a timestamped receipt without opening another app. If someone else signs, the note shows their relationship when provided.
Operational snapshots
Numbers that help set expectations
Figures shift with season and staffing; we refresh ranges in your account when averages move meaningfully.
6–8hours
Typical window between final edit and dispatch lock for most urban routes. Rural or extended drives may lock earlier.
2–4hours
Average response time for operational SMS during business hours when a route is consolidated—not a guarantee.
Edge cases
When plans wobble
What if a building rejects a delivery?
We retry once within the same day when possible; if access is still blocked, we coordinate a safe hold with you and document the handoff options.
How do you handle severe weather?
Routes may pause or reorder. You receive a single prioritized message with the next available window rather than a flood of per-item updates.
Need a custom flow for a studio or office?
Describe headcount, fridge space, and arrival constraints—we sketch a route plan before you commit.
Request a walkthrough